Shipping policy

1. Order Processing 

When will my order ship?

We pack orders Monday – Friday (excluding Canadian public holidays) from our little coastal HQ in Tofino, BC. All orders ship within 2-3 business days.

2. Shipping Rates & Delivery Windows 

Region

Service (via Shopify Shipping)

Est. Transit Time*

Cost**

Canada

Canada Post Expedited Parcel

2 – 8 business days

From CA $9 (Live rate at checkout)

USA

USPS Priority International or UPS Standard

4 – 10 business days

From CA $15 (live rate at checkout)

International

DHL Express or UPS Worldwide Saver

5 – 12 business days

Live carrier rates at checkout

*Delivery times are estimates provided by the carrier once the parcel leaves our hands. Weather, customs inspections, or sleepy sea lions on the dock can cause delays.

3. Order Tracking 

Every shipment gets a tracking number emailed to you the moment the label prints. Didn’t see it? Check your spam or “Promotions” tab, then give us a shout at info@quimbysurf.com.

4. Duties, Taxes & Customs 

  • Canada: GST/HST is calculated at checkout; no extra fees on delivery.

  • USA: Orders ≤ USD 800 typically clear duty-free, but state taxes may apply.

  • Everywhere else: Import duties, VAT, and brokerage fees are your responsibility. Your carrier will contact you if anything is due before delivery.

5. Address Changes & Delivery Issues 

Entered a wrong address? Email us within 1 hour of ordering. After that the parcel may be in transit and we can’t reroute it. Quimby Surf Co. is not liable for shipments lost due to incorrect or incomplete addresses supplied by the customer.

6. Lost, Stalled, or Damaged Parcels 

  1. Check the tracking link—carriers often mark items “delivered” 24 hrs early.

  2. Still MIA? Email us within 7 days of the last scan; we’ll open a claim and either replace the item or refund you once the carrier confirms the loss.

  3. If your package arrives damaged, send photos of the packaging and product right away so we can make it right.

7. Local Pick-Up (Tofino Only) 

Select “Local Pickup” at checkout (free). We’ll email you when your order is ready—usually same day. Pick-ups are between 10 am – 4 pm, Mon-Fri.

8. Returns & Exchanges 

See our separate Return Policy for how to send items back. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.