Refund policy

Return Policy

At Quimby Surf Co., we take pride in the quality of our products and strive to ensure that every product meets our high standards. Due to the nature of our products, we do not accept returns or exchanges unless they are defective.

Defective Items

If you receive a product that you believe is defective, please contact our customer service team within 14 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or a refund depending on the circumstances.

To initiate a return for a defective item, please email us at info@quimbysurf.com with your order number, a description of the defect, and photos. Our team will review your request and provide further instructions.

We appreciate your understanding and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please don’t hesitate to reach out to us.